Claims support

Filing a claim can feel overwhelming. You are not going through it alone — our team walks beside you every step of the way.

Call to File a Claim Email Our Claims Team

How It Works

Your guide through the claims process

1

Call us first

Before anything else, give us a call. We will help you file with your carrier and make sure the right information is included from the start.

2

We coordinate

We work with your carrier's claims team, follow up regularly, and keep you updated so you always know where things stand.

3

You move forward

We help you understand the outcome, answer your questions, and make sure you feel confident about the resolution.

What We Do

Support at every stage

File with confidence

We help you gather photos, receipts, and records so your claim is complete and accurate from day one.

Stay in the loop

We follow up with your carrier regularly and keep you updated so you are never left wondering what is happening.

Understand your outcome

We walk you through the settlement, explain how it relates to your policy, and help you make an informed decision.

The Difference

Why clients trust us with their claims

Same agent, start to finish

You talk to the same person who wrote your policy. No call centers, no transfers, no repeating your story.

A real person answers

When you call about a claim, a person picks up. We know your name, your policy, and your situation.

We do not disappear

We stay with your claim from the first call to the final resolution.

Your coverage, explained

We help you understand exactly what your policy covers so we can reduce surprises during the claims process.

Ready to File?

We are a phone call away

Whether it is a fender bender, storm damage, or something more serious — call us first. We will help you get started and stay with you through the entire process.

(502) 413-5335 claims@thewayagency.com

Mon–Fri, 9:00 AM – 5:00 PM · After-hours claims can be reported directly to your carrier — we will follow up the next business day.

Not sure if you should file?

Call us and we will help you think through it — no obligation.